Refund & Return Policy

Refund & Return Policy

At Wirentech, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within [30] days of delivery for eligible items.

To be eligible for a return:

• The item must be unused or in like-new condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
• The product must not show signs of misuse, improper installation, modification, or accidental damage.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been installed, used, altered, or damaged after delivery
• Clearance or final sale items
• Customized or special-order products
• Any item returned without prior authorization

Return Authorization

Before sending any item back, please contact us at [support@wirentech.com] to request return authorization.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [3–7] days of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

We will review the case and provide the next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within [5–10] business days. Processing time may vary depending on your payment provider.

Shipping Costs

Original shipping charges are [non-refundable / refundable only if the return is due to our error].

Return shipping costs are the responsibility of the customer unless the return is due to:

• A defective item
• Shipping damage
• An incorrect item sent by us

Cancellations

Orders may be canceled before shipment. Once an order has shipped, it may no longer be canceled and must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: [support@wirentech.com]
Phone: [+8615779888006]
Address: [201, Bld 1, Luwu Branch, No. 6407 Pingshan Avenue, Jinsha Community, Kengzi Street, Pingshan District, Shenzhen City]