Shipping Policy

Thank you for shopping with Wirentech. This Shipping Policy explains how we process, fulfill, ship, and deliver orders.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing may take longer during holidays, promotional events, periods of high order volume, or when additional order verification is required.

Order processing time is separate from the estimated shipping and delivery time.

Shipping Origins

Depending on product availability, order contents, and delivery destination, orders may be shipped from either:

• Our United States warehouse
• Our China warehouse

If an order contains products stored at different locations, the order may be divided into separate shipments. Each shipment may have a different delivery schedule and tracking number.

Estimated Delivery Times

Orders Shipped from the United States

Orders shipped from our United States warehouse are generally delivered within approximately 3–7 business days after dispatch.

Orders Shipped from China

Orders shipped from our China warehouse are generally transported by sea before being transferred to a local last-mile carrier in the destination country.

The estimated delivery time is approximately 30–60 days after dispatch. This timeframe generally includes:

• International ocean transportation
• Port processing
• Customs clearance
• Transfer to a local carrier
• Final-mile delivery

All delivery times are estimates only and are not guaranteed arrival dates.

Actual delivery times may vary depending on the product, destination, shipping method, vessel schedule, port congestion, customs processing, carrier availability, weather, battery transportation requirements, and other circumstances outside our reasonable control.

Shipping Confirmation

After your order has been processed and dispatched, you will receive a shipping confirmation email.

The shipping confirmation may be sent before customer-facing tracking information becomes available, particularly for orders shipped from China by sea.

Tracking Information

United States Warehouse Orders

For orders shipped from our United States warehouse, tracking information is generally provided after the carrier receives and scans the shipment.

Please allow additional time for the first tracking update to appear in the carrier’s system.

China Warehouse Orders

Orders shipped from our China warehouse may not have a customer-facing tracking number during the ocean transportation stage.

For these shipments:

• Tracking information may be unavailable while the shipment is traveling by sea.
• A final-mile tracking number will generally become available only after the shipment arrives in the destination country.
• Tracking will be provided after customs clearance and transfer to the local last-mile delivery carrier.
• We will send or update the tracking information when the final-mile tracking number becomes available.
• A temporary lack of tracking information does not necessarily mean that the shipment has been lost or delayed.

Customers may contact support@wirentech.com for an order-status update while a China warehouse shipment is in transit.

Shipping Carriers

Wirentech may use different shipping carriers, freight providers, ocean freight services, or local delivery companies depending on:

• Product type
• Lithium battery classification
• Package dimensions and weight
• Delivery destination
• Warehouse location
• Carrier availability
• Local delivery requirements

Large or heavy battery orders may require freight delivery, appointment scheduling, signature confirmation, or additional delivery coordination.

Shipping Restrictions

Some products may be subject to shipping restrictions because of:

• Delivery destination
• Lithium battery transportation regulations
• Carrier limitations
• Local laws or import requirements
• Address accessibility
• Product weight or dimensions
• Customs restrictions

If we cannot ship an order to the address provided, we will contact the customer using the contact information submitted with the order.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, storage fees, or other charges imposed by the destination country, customs authority, carrier, or local government.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs processing may affect the estimated delivery time.

Shipping Delays

Delivery may be delayed by circumstances including, but not limited to:

• Vessel schedule changes
• Port congestion
• Carrier or freight-provider disruptions
• Customs inspections or clearance delays
• Severe weather or natural disasters
• Lithium battery transportation requirements
• Incorrect or incomplete shipping information
• Remote or inaccessible delivery locations
• Public holidays
• Events beyond our reasonable control

Wirentech cannot guarantee carrier delivery schedules and is not responsible for delays caused by carriers, customs authorities, ports, local delivery providers, or other circumstances outside our reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address, telephone number, and contact information during checkout.

Please verify the following information before submitting an order:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City
• State, province, or region
• Postal code
• Country
• Telephone number
• Email address

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed, loaded for transportation, transferred to a carrier, or shipped.

Customers may be responsible for additional shipping, storage, redelivery, address-correction, or return costs caused by incorrect, incomplete, or inaccessible delivery information.

Delivery Inspection

Please inspect the shipment as soon as it arrives.

For large, heavy, or freight-delivered products, inspect the outer packaging for visible damage before signing for the shipment whenever possible.

If the carrier allows it, note any visible damage on the delivery receipt before accepting the shipment.

Damaged Shipments

If a shipment arrives damaged, contact us within 3–7 days of delivery.

Please provide:

• Your order number
• Photos of the complete product
• Close-up photos of the damaged area
• Photos of the outer packaging
• Photos of the internal packaging
• Photos of the shipping label
• A description of the damage
• A copy or photo of the delivery receipt, if available

Please keep the product, accessories, and all original packaging until the claim has been reviewed.

Do not discard packaging or arrange an unauthorized return before receiving instructions from Wirentech.

Lost Packages

If you believe a package has been lost, contact us at support@wirentech.com.

We will review the available shipping information and work with the relevant carrier or freight provider to assist with an investigation.

For China warehouse orders, the absence of a final-mile tracking number during ocean transportation does not by itself indicate that the shipment has been lost.

Any applicable replacement or refund will be determined after the carrier investigation and claim review have been completed.

Refused or Undeliverable Shipments

If a shipment is refused, cannot be delivered, or is returned because of an incorrect address, unsuccessful delivery attempts, unavailable recipient, unpaid import charges, or other customer-related reasons, the customer may be responsible for:

• Original shipping costs
• Return shipping costs
• Storage fees
• Redelivery fees
• Customs charges
• Other carrier or handling charges

Any refund, when applicable, will be processed after the returned shipment has been received and inspected. Applicable costs may be deducted from the refund.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Email: support@wirentech.com
Phone: +86 157 7988 8006
Address: 201, Building 1, Luwu Branch, No. 6407 Pingshan Avenue, Jinsha Community, Kengzi Street, Pingshan District, Shenzhen, China