Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Wirentech. This Shipping Policy explains how we process, fulfill, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Processing may take longer during:

Public holidays
Promotional events
Periods of high order volume
Inventory transfers
Additional payment or order verification
Lithium battery transportation arrangements

Order processing time is separate from the estimated shipping and delivery time.

Business days do not include Saturdays, Sundays, or public holidays.

2. Shipping Origins

Depending on product availability, order contents, and delivery destination, orders may be shipped from:

Our United States warehouse
Our China warehouse

If an order contains products stored at different locations, it may be divided into multiple shipments. Each shipment may have a different dispatch date, delivery schedule, carrier, and tracking number.

3. Estimated Delivery Times

Orders Shipped from the United States

Orders shipped from our United States warehouse are generally delivered within approximately 3–7 business days after dispatch.

Delivery times may vary based on the destination, carrier service, product size, freight requirements, weather, and address accessibility.

Orders Shipped from China

Orders shipped from our China warehouse are generally transported by sea before being transferred to a local last-mile carrier in the destination country.

Estimated delivery is approximately 30–60 days after dispatch. This timeframe generally includes:

International ocean transportation
Port processing
Customs clearance
Transfer to a local carrier
Final-mile delivery

All processing and delivery times are estimates only and are not guaranteed arrival dates.

Actual delivery times may vary depending on the product, destination, warehouse availability, shipping method, vessel schedule, port congestion, customs processing, carrier availability, weather, lithium battery transportation requirements, and other circumstances outside our reasonable control.

4. Shipping Confirmation

After an order has been processed and dispatched, we will send a shipping confirmation email to the email address provided with the order.

For orders shipped from China by sea, the shipping confirmation may be sent before customer-facing tracking information becomes available.

Please ensure that your email address and telephone number are complete and accurate when placing an order.

5. Tracking Information

United States Warehouse Orders

For orders shipped from our United States warehouse, tracking information is generally provided after the carrier receives and scans the shipment.

Please allow additional time for the first tracking update to appear in the carrier’s system.

China Warehouse Orders

Orders shipped from our China warehouse may not have a customer-facing tracking number during the ocean transportation stage.

For these shipments:

Tracking information may be unavailable while the shipment is traveling by sea.
A final-mile tracking number generally becomes available after the shipment arrives in the destination country.
Tracking is normally activated after customs clearance and transfer to the local delivery carrier.
We will send or update the tracking information when the final-mile tracking number becomes available.
A temporary lack of tracking information does not necessarily mean that the shipment has been lost or delayed.

Customers may contact support@wirentech.com for an order-status update while a China warehouse shipment is in transit.

6. Shipping Carriers

Wirentech may use different parcel carriers, freight providers, ocean freight services, or local delivery companies depending on:

Product type
Lithium battery classification
Package dimensions and weight
Delivery destination
Warehouse location
Carrier availability
Local delivery requirements

We cannot guarantee that a specific carrier will be used for an order.

Large, heavy, palletized, or multi-unit battery orders may require freight delivery, appointment scheduling, signature confirmation, or additional delivery coordination.

7. Freight Delivery

Large, heavy, or palletized products may be shipped by a freight carrier.

The freight carrier may contact the recipient using the telephone number provided with the order to arrange a delivery appointment. Customers must provide a valid and reachable telephone number and ensure that an authorized adult is available to receive the shipment.

Curbside Delivery

Unless otherwise confirmed in writing, freight delivery is curbside delivery only.

The shipment will be delivered to a safe, ground-level location accessible to the delivery vehicle, such as:

The curb
The driveway entrance
A designated loading area
Another accessible ground-level delivery point selected by the carrier

Standard curbside delivery does not include:

Delivery inside a residence, garage, office, warehouse, or other building
Carrying products upstairs or downstairs
Moving the shipment to a specific room or installation location
Unpacking or assembly
Product installation or electrical connection
Removal or disposal of pallets or packaging materials

Liftgate Service

Liftgate service lowers palletized freight from the delivery truck to ground level.

Liftgate service is not the same as inside delivery and does not include moving the product beyond the curbside delivery point.

Liftgate or other special delivery services are available only when included in the selected shipping service or confirmed by Wirentech before dispatch.

Customers who require any of the following should contact support@wirentech.com before the order ships:

Liftgate delivery
Inside delivery
Limited-access delivery
Residential freight assistance
Special delivery scheduling
Additional handling assistance

Additional carrier charges may apply.

If liftgate service has not been confirmed, the customer may be responsible for providing suitable unloading equipment or sufficient personnel to safely unload the shipment.

Delivery Access and Appointments

Customers are responsible for ensuring that:

The delivery address is accessible to a freight vehicle
Driveways, gates, loading areas, and access roads are suitable for delivery
An authorized adult is available at the scheduled time
Any required unloading equipment or personnel is available
The carrier can reach the customer using the telephone number provided

Missed appointments, inaccessible locations, unsuccessful delivery attempts, storage, redelivery, address changes, or additional services requested directly from the carrier may result in additional charges payable by the customer.

8. P.O. Boxes and Military Addresses

Wirentech requires a complete and valid physical street address for delivery.

Due to carrier limitations, package size and weight, and lithium battery transportation requirements, we do not ship lithium battery products or freight shipments to:

P.O. Boxes
APO addresses
FPO addresses
DPO addresses

If an order is submitted using one of these address types, we may contact the customer to request an eligible physical street address.

If a suitable delivery address cannot be provided before dispatch, the order may be cancelled and refunded.

Customers should contact support@wirentech.com before ordering if they are unsure whether delivery is available to their address.

9. Shipping Restrictions

Some products may be subject to shipping restrictions because of:

Delivery destination
Lithium battery transportation regulations
Carrier limitations
Local laws or import requirements
Address accessibility
Product weight or dimensions
Customs restrictions
Remote-area service limitations

Certain products or shipping methods may not be available in all states, territories, countries, islands, or remote locations.

If we cannot ship an order to the address provided, we will contact the customer using the contact information submitted with the order.

Wirentech may cancel and refund an order if no suitable or legally compliant shipping method is available.

10. Customs, Duties, and Taxes

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Brokerage fees
Port or terminal charges
Storage fees
Other charges imposed by the destination country, customs authority, carrier, or local government

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customers are responsible for complying with applicable import requirements and providing any documents requested by customs authorities or the carrier.

Customs processing may affect the estimated delivery time.

11. Shipping Delays

Delivery may be delayed by circumstances including, but not limited to:

Vessel schedule changes
Port congestion
Carrier or freight-provider disruptions
Customs inspections or clearance delays
Severe weather or natural disasters
Lithium battery transportation requirements
Incorrect or incomplete shipping information
Remote or inaccessible delivery locations
Public holidays
Labor disruptions
Government actions
Events outside our reasonable control

Wirentech cannot guarantee carrier delivery schedules.

To the extent permitted by applicable law, Wirentech is not responsible for delays caused by carriers, customs authorities, ports, freight providers, local delivery companies, weather, or other circumstances outside our reasonable control.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address, telephone number, and contact information during checkout.

Please verify the following before submitting an order:

Recipient’s full name
Physical street address
Apartment, suite, unit, or building number
City
State, province, or region
Postal code
Country
Telephone number
Email address

We cannot guarantee that an address can be changed after an order has been:

Processed
Prepared for shipping
Loaded for transportation
Transferred to a carrier
Dispatched

Customers may be responsible for additional shipping, storage, redelivery, address-correction, interception, or return costs caused by incorrect, incomplete, or inaccessible delivery information.

13. Delivery Inspection

Please inspect the shipment as soon as it arrives.

For large, heavy, palletized, or freight-delivered products, inspect the outer packaging for visible damage before signing the delivery receipt whenever possible.

Check for:

Crushed or punctured packaging
Broken pallets
Water damage
Missing packages
Visible product damage
Signs that the shipment has been opened or mishandled

If visible damage is present:

Photograph the shipment before it is moved or unpacked.
Ask the driver to note the damage on the delivery receipt.
Write “damaged” or describe the visible damage before signing.
Keep a copy or photograph of the delivery receipt.
Contact Wirentech as soon as possible.

Signing a freight delivery receipt without noting visible damage may affect the carrier’s ability to process a freight claim.

14. Damaged Shipments

If a shipment arrives damaged, contact us within 3 calendar days of delivery.

Please provide:

Your order number
Photos of the complete product
Close-up photos of the damaged area
Photos of the outer packaging
Photos of the internal packaging
Photos of the shipping label
A description of the damage
A copy or photo of the delivery receipt, if available

Please keep the product, accessories, pallets, and all original packaging until the claim has been reviewed.

Do not discard packaging, repair the product, refuse return instructions, or arrange an unauthorized return before receiving instructions from Wirentech.

Reporting damage does not automatically guarantee a replacement or refund. The available resolution will be determined after reviewing the evidence, order details, and carrier claim.

15. Lost Packages

If you believe a package has been lost, contact us at support@wirentech.com.

We will review the available shipping information and work with the relevant carrier or freight provider to assist with an investigation.

For China warehouse orders, the absence of a final-mile tracking number during ocean transportation does not by itself indicate that the shipment has been lost.

Any applicable replacement or refund will be determined after the carrier investigation and claim review have been completed.

16. Refused or Undeliverable Shipments

If a shipment is refused, cannot be delivered, or is returned because of a customer-related reason, the customer may be responsible for resulting costs.

Customer-related reasons may include:

An incorrect or incomplete address
Unsuccessful delivery attempts
An unavailable recipient
A missed freight appointment
An inaccessible delivery location
Refusal to accept the shipment
Failure to provide requested customs information
Unpaid import duties, taxes, or charges

Applicable costs may include:

Original shipping costs
Return shipping costs
Storage fees
Redelivery fees
Address-correction fees
Customs charges
Carrier handling charges
Other related expenses

Any refund, when applicable, will be processed after the returned shipment has been received and inspected. Applicable costs may be deducted from the refund to the extent permitted by law.

17. Contact Us

If you have questions about shipping, delivery availability, freight service, or tracking, please contact us before placing your order or as soon as an issue occurs.

Email: support@wirentech.com
Phone/WhatsApp: +86 157 7988 8006
Address: Room 201, Building 1, Luwu Branch Factory, No. 6407 Pingshan Avenue, Jinsha Community, Kengzi Street, Pingshan District, Shenzhen, China